WHAT HAPPENS IF THE PRODUCT I ORDERED ISN'T AS I EXPECTED?

If the product is not what you originally ordered in your purchase order, we will happily replace the product with what you want and cover the shipping charges. It is important the incorrect product is returned within a 10 day period, calculated from the receipt of goods date. It is important to note we do not exchange or refund on ‘change of mind.'

WHAT DO I DO IF MY PRODUCTS ARE DAMAGED ON ARRIVAL?

You can return your damaged product and we can replace it for you free of charge.

Please note, in this case, all shipping charges are covered by Lothantique inc. Simply contact us on info@lothantique.ca or call us on Tel: 1-877-425-7627 during office hours, Monday to Friday 9 AM - 5 PM (EST) and ask for Website Customer Service. From there you will be sent a Returns Authorisation form that you will be required to complete and return to us with your online receipt and invoice along with the damaged product(s). Important Note: For privacy and security reasons, Lothantique inc does not store credit card information - you must include this information on the Lothantique inc Returns Form to receive your refund.